I bought one of these about 10 years ago. It gave me good service but finally something broke down. I called Fuji Mats. They welcomed me back like the prodigal son, very friendly and personable. They pointd out that the replacement parts were more than half the cost of a new one, and threw in a sweetener with extra mats too, should I decide to get new one.. I did. It's an upgraded model and works better than the old one. One tank fill will do the whole 60sqm of my floor easily.
I'm glad I decided to get a new one but ultimately it was the personal interaction I had with them that convinced me that it was worth doing. I admit I don't quite remember the name and I apologise for that, but the name Pat comes to mind. I can highly recommend the mop, but also the staff member (whoever he was) at Fuji Masts himself for being so friendly and helpful while I was on the phone with them.